Delivery And Packaging
For items that are to be collected - Once we have completed the order we will send you an email notifying you that it is ready to be collected. Make sure to check your spam folder!
- We aim to complete all orders within 7 - 14 working days, or sooner if possible. If your order is likely to take any longer for whatever reason, we will contact you and let you know.
- For overseas orders, please allow at least 28 days.
- We send all of our products via courier so all deliveries will need a signature upon arrival, if you require a particular delivery date for this then please phone us on 01179 720818.
Please remember, we are a small Company and all our items are unique and individually handmade. This means our products are given our personal care and attention until the job is right. Sometimes this takes longer than churning out mass produced, soul- less items, but the wait is always worth it.
Christmas Orders - Orders for Glass for Christmas must be received by 12th December to guarantee pre-Christmas delivery. Please call us on 01179 720818 or email us at firstname.lastname@example.org to check stock levels after this date. As many of our items are made to order, any orders placed after this date cannot be guaranteed to arrive before Christmas.
LAST MINUTE SHOPPER?
We regularly cater for those whose organisational and present buying skills are 'in the process of being improved' - If your order is a last minute gift or an emergency, please contact us to see what we can dispatch immediately.
Expert packers, we have shipped world wide for 25 years - with very few breakages.
We are now proud to use exclusively recycled and recyclable boxes and packaging, this includes our bubble wrap which is biodegradable. If you require a gift box for your glass, please let us know, and we will arrange this for you. Recycled packaging is included in the cost of your order, gift boxes will incur an extra charge.