The whole process was very easy. I placed my order online and within a few days received a pack with return envelope with a sealed bag for the ashes. I initially had some queries regarding sending the ashes - the staff at Bristol Blue Glass really went above and beyond to help me. Such lovely and friendly staff. Once the ashes were received i had a call to notify me of this. Then 4 weeks later received another call to let me know the angel was complete and we arranged a date for delivery - which we arranged for the next day. Once I received the memorial angel - I was so happy! What a stunningly beautiful piece. I also bought a white led base from a popular online shop and it really does bring the piece to life. In the evening to have the light shinning through the glass revealing the swirls of colour and ashes really is magical. I find myself just staring and admiring this magnificent piece of memorial glass. I would highly recommend this service and I wouldn't hesitate to use Bristol Blue Glass again. One extremley happy customer!